How do refunds work with the different methods of payment?
When you arrive at the branch to pick up your vehicle, we collect the full cost of the rental and a security deposit. The amount of the deposit will vary, based on the cost of the rental. Once you return the vehicle, the branch will refund your security deposit in full, unless there are additional unplanned charges – such as fuel replacement, vehicle damage or a late return.
The time it takes to receive your refund is based on the method of payment used to pay for your rental.
Security Deposit Refunds for Credit Card
If you pay by credit card, the full cost of the rental and the security deposit will be authorised on your card when you pick up your vehicle. When you return the vehicle, we immediately release the authorisation and only charge your card the full amount of the rental.
Security Deposit Refunds for Debit Card
If you pay by debit card, the full cost of the rental and security deposit will be charged to your cheque account when you pick up your vehicle. Once the vehicle is returned, Enterprise will refund your cheque account the amount of the deposit.
The time it takes to post the refund to your account will depend on your bank. Typically, you should see a refund in approximately 5 to 10 business days. If you do not see your refund after 10 business days, please call the branch you rented the vehicle from, so we can review your charges with you.
Was your refunded deposit less than you expected?
If the refunded deposit was less than you were expecting, you may have been charged for fuel replacement, vehicle damage or a late return. The best way to find out why is to check your rental receipt. This can be found by visiting Find Your Receipt
If you cannot find your receipt, or have additional questions about your charge, please call the branch you rented the vehicle from, so we can review your charges with you.
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